Biz Buzz: Steakhouse opens on 11th Street
by Joel Danoy/Tracy Press
Jun 19, 2012 | 7134 views | 26 26 comments | 37 37 recommendations | email to a friend | print
Maggie and Cruser and her husband Charlie have opened the Ye Olde Dogs Steak House in the former Amores Restaurant building.  Glenn Moore/Tracy Press
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A new steakhouse has opened on 11th Street in downtown Tracy that features a fine-dining and family-friendly atmosphere.

Maggie and Charlie Cruser opened Ye Olde Dogs Steak House, 130 W. 11th St., on Friday, June 15, after working to remodel the space since March.

“The concept is basically good food, wine, family atmosphere, good music and just relaxing and taking your time,” she said. “My whole idea is not to push anyone in or anyone out. Come and go as you please.”

Maggie Cruser, a native Bostonian and Livermore resident, acts as the owner, while her husband is the self-described “man behind the scenes assisting Maggie with the everyday stuff.”

After spending years in the family business of steakhouses and fish restaurants in New England, Maggie Cruser said “it felt right” to open a steakhouse in Tracy, which she thought was friendlier to business.

She said the restaurant’s three menus feature breakfast, lunch and dinner selections that include fresh seafood from the East Coast and Black Angus-certified beefsteaks and prime rib from California. All entrées are priced under $30.

The bar serves 70 wines — 90 percent of which are from the San Joaquin Valley, from Lodi to Paso Robles — and has eight beers on tap and several domestic choices in bottles. Two big-screen televisions are mounted behind the bar, while three are posted upstairs. A smaller television hangs in a nook above two leather couches.

“This is not a bar, it’s a lunch and supper club,” Charlie Cruser said. “We have fine wines and beers, and we support the community by giving them a nice lunch, dinner or breakfast on the weekends. We want you to enjoy your meal and treat this as a place to relax.”

All of restaurant’s employees are Tracy residents, and about 90 percent of the materials used during remodeling, Maggie Cruser estimated, were bought in Tracy. Local artists’ work hangs on the walls. The Crusers are also outfitting a second-floor balcony where artists will be able to paint on the weekends.

“I love to play the violin, so I’m really artsy,” she said. “This space is open to everyone.”

The restaurant is open from 11:30 a.m. to 11 p.m. Tuesday through Friday, from 8 a.m. to 11 p.m. Saturday and from 8 a.m. to 2:30 p.m. Sunday. Reservations, walk-ins and takeout orders are all welcome. For information: 830-8400.

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jenstef98
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July 09, 2012
I am all for giving new businesses a chance in this town. However there comes a time when you need to learn how to run a business before it opens. My husband and I went there a week after they opened. The owner greeted us and warned us that the wait could be long and to just be patient with them. We arrived at 7pm. We were seating fairly quick. I ordered that clam chowder and my husband ordered the burger. a hour went by and still no food. We were very understanding and enjoyed the new atmosphere and just sat and talked. 9:15 rolled around and the waitress brought my husband his burger and informed me that they were out of soup. It took them 2 hours to realize that they wouldn't have enough soup? So I sat there and watched my husband eat. Now mind you while we were there we witnessed 3 separate couples walking out from the wait, the wrong food and we even witnessed the owner arguing with one group. So when I got home I decided to e mail the place and this is the response I got...

We have open less than two weeks we served over 210 plates that night. I'm not going to say sorry we only seat 88. Next time I suggest you make a Reservation this fine dining is a must and everyone conv
jenstef98
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July 09, 2012


We have open less than two weeks we served over 210 plates that night. I'm not going to say sorry we only seat 88. Next time I suggest you make a Reservation this fine dining is a must and everyone converge on our small steak house and expect food and service when we are having growing pains.

So what you are saying is that I need to make reservations in order to get the food that I order? I am all for being patient and waiting. But when they can't even acknowledge the fact that they messed up and they are more worried about defending their business rather than attempting to make customers happy...make me want to not promote this place to others. First impressions are everything and if you aren't going to treat your customers respectfully, don't expect to last long.

dbyrd293
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June 26, 2012
Reply to newtotracy,

You keep defending the steakhouse. Seems to me a number of people have had the same experience, poor and slow service. The article stated Maggie opened the steakhouse "after spending years in the family business...". There shouldn't have been ANY kinks...
newtotracy
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June 26, 2012
I will keep defending a restaurant that I got GREAT food at. Hopefully people with absolutely no understanding for life's little difficulties will go elsewhere...I can say I don't want to eat around someone who can't seem to see beyond their perfect little world.

Life happens...you can do something a million times but the million and oneth time things go awry...that's just the way it works...at least for most of us imperfect folks.

Enjoy Texas Roadhouse or whatever canned chain you like...I'll stick with the little guys and keep my life happier by not being uptight about waiting for 15 minutes in the FIRST WEEK OF A RESTAURANT'S OPENING!!!

I am so over "comments" on sites...it's just full of people with all kinds of gripes and no sorts or patience, understanding and in some cases, solutions. Life is short...quit bitching about things and do what you want. And while you're at it...enjoy life, be patient...being somewhere 5 minutes earlier isn't all it's cracked up to be. (the last bit isn't just directed at you dbyrd...but at the people who cut a person off in traffic to get 5 seconds ahead...etc etc).

Chill out people...
jjmello
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June 25, 2012
Hi Everybody!

Glad to see the interest regarding a new restaurant! You can also post on www.tracyforums.com to join/start a discussion.
TracyCitizen
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June 25, 2012
A new opening week for a restaurant can be challenging, especially a owner run business(non chain.)

With that being said, we went in last weekend, and the place was crowded. Waited 15 minutes to be seated (not bad) but the problem I had was the owner (woman) came over to us to greet us with hair that looked like it hadn't been combed in a week and tennis shoes so filthy they haven't seen a washer machine...ever.

The decor was ok although based on this article I expected more. Local art is great, but framing can make is more special. They had a guitarist which was nice for the downstairs patrons since you couldn't hear it upstairs. 20 minutes later the soup was served oil floating on top, salad, nothing special. Another 20 minutes filet came rare (I asked for medium well.) The tab for the 4 of us was $100 which included one glass of wine for all of us. I may go back one more time at the end of the year to see if they worked out the kinks.
tracyresdnt
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June 24, 2012
Had a meal there this weekend. While the service was excruciatingly slow and many items on the menu were sold out, we still very much enjoyed ourselves. The overworked, and understaffed employees all seemed happy and enthusiastic despite the chaos. It was kind of entertaining/fun to watch them trying to make this place succeed. My expectations of the food was high and the organization was low so I wasn't surprised when both were met. If I hadn't known what to expect ahead of time, I would've been pretty annoyed but I wish them the best and hope they're able to get it together. I'll definitely give them another visit in a month or so. The bill for two entres, two appetizers, and drinks was $80 plus tip.
slatz1
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June 24, 2012
My New York steak was tender, juicy, and delicious. My friend had fried oysters and said they were the best she had ever eaten.

The place was packed, and the over-worked servers, like all new crews, were a bit frazzled. The meal was worth the wait. I'll definitely go back!
Tracyite7
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June 23, 2012
We just ate dinner here. Yes, the service needs to be improved, but they've been open less than a week and this was their first weekend.

The prime rib was amazing! Flavorful and tender. The brie cheesecake was also very good. Can't wait to go back and try the fish & chips.
newtotracy
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June 24, 2012
oooh! good to hear the prime is great...now, can we get them to do Yorkshire Pudding with it? :-)

there are hiccups in service here and there, but it's all normal for the opening couple of weeks...they'll get them ironed out and be a wonderful addition to local dining!
cody01
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June 23, 2012
11th Street is not downtown anymore. Not since 1995 when you could park there.

It is outside the invisible line The Tracy Downtown association placed there.

What about all that parking?

In this town, all you need is one bad review. I see 3.

The, I see 2 made buy friends of the owners and ppl they know.

Those small tables make the food look bigger. 2 at a table? That's special.
newtotracy
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June 24, 2012
I do hope you aren't counting my review as being a "friend" of the owner or someone they know. I'd never met them before walking in for lunch...I stand behind my review and the fact that I hadn't a clue who the owner/workers were prior to lunch. But I'm happy now that I do! In a small business...customers and owners/employees DO get to know each other.

Openings can be rough...takes time to get the routine going. As for 2 at a table...not all of us eat in a giant group...it's actually nice to have a table for 2 (or even 1).
MaudePodge
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June 23, 2012
We need that type of spirit downtown. Welcome downtown Tracy venturer! Glad you are here!

I do know if you ever lived out east or in british parts of Canada you might see more restaurants named like this. Lovin to see something different and I will definitely give it a try.
TracyRail
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June 21, 2012
> Ye Olde Dogs

Honestly, this could be the worst name for a restaurant (especially one serving food to humans) that I've ever seen. When I saw the name on the sign a few weeks ago, I assumed it was becoming a pet food store.
doorsc
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June 21, 2012
welcome to Tracy.
dbyrd293
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June 21, 2012
Went to the Steakhouse for dinner tonight. One of the worst experiences ever. No one greeted us for a few minutes even though the owners were right there. We were sat at a table, given menus, then didn't see or talk to anybody as all staff walk around doing ??? After fifteen minutes, no water, no waiter, no service...we walked back out. Walked right by the owner and she didn't say a word. By reading the menu, I figure dinner for two would have been in the $100 range. Ambiance was non-existent. The decor does not support the price!
newtotracy
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June 24, 2012
As I said before...it's their first week of being open and odds are, things are busier than they could've hoped for. Based upon the 15 comments...that's my guess anyway.

Be patient people...this isn't a chain, it's a small business owner...it's tough to get started. Dining out isn't about getting in, shoveling in the food and getting out...it's about relaxing and not being in a rush for once. Take your time, enjoy the food, enjoy each other's company...Europeans have it right when it comes to eating out...it's an experience not a chore.
newtotracy
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June 20, 2012
had lunch there today! I can recommend the Fish & Chips!

seems like a nice place...good people and great food...I'll be back!
hayleyg23
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June 20, 2012
it was a pleasure serving you too!!
tracyresdnt
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June 19, 2012
See you there. Good luck!
amlee1978
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June 19, 2012
I can't wait to try this place..And I want to meet Maggie. I'm a native Bostonian too and my daughter's name is Maggie :)
rosa62
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June 19, 2012
Good luck to you Mr. and Mrs. Cruser.

I hope you have better luck than the last three restaurants that have been in this location.
yib23
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June 19, 2012
Wish you much sucess! Place looks nice, can't wait to try it soon!
exg101
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June 23, 2012
Wife and I walked in and were not seated or talked to for almost 10 mins. Lots of Staff walking by and not saying anything?? I mean we stuck out like a sore thumb in the middle of the room. A little communication and customer service would of probably made the diffeence of us staying and waiting or leaving. It just seemed rude to me! To me it also seemed indicative of the service we would receive and we walked out and went to Texas Roadhouse.
ciscokid52
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June 23, 2012
EXG101 - We had the same experience, unfortunately. I was excited that something new with great cuts of meat were there initially. I heard the fish & chips are great there. Everyone has to note that the restaurant opens for DINNER at 4:30pm so that means the entire left side of the menu which have a hugely diverse menu, is not available. If you don't want a steak or hamburger, you're going to find it hard to order. We ended up going to Manteca to Red Robin for fish & chips instead. What's weird though is that there are fish & chips on the child menu for dinner. Um, weird. If the entire menu isn't served for lunch and/or dinner, they won't make it past the first year, guaranteed. We were also told we were going to get bread plates 3 times. They never came before we left. Doubtful we'll revisit.
newtotracy
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June 24, 2012
It's really unfortunate you two had a bad experience. You do need to remember...this is their FIRST week open...not everything gets off to the smooth start that we've all come to expect...sometimes there are hiccups. Everyone is getting used to their jobs, used to the clientele...plus there's a story in the paper and it might be a wee bit busier than they were totally ready for!

As for the menu differences...GOOD!! I don't WANT to be able to order everything all the time...leave that for the chain restaurants to serve the drones that come off the highway. I want a REAL restaurant that serves specials and has a dinner menu that differs from the lunch menu...it's called dining out...it's not just fast food! :-)

To each their own of course, but the quality of food was far better than Texas Roadhouse or Red Robin...and the price was just right for the quality and the atmosphere. I'll take home-grown and unique over cookie cutter and blah anyday! :-)


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